Industry: Private

Employment Type: Part Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location: United States

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Full Job Description

Join Our Team: Customer Service Support UPS Job

Are you passionate about providing exceptional customer service? Do you thrive in a dynamic environment where communication and problem-solving are key? If so, we invite you to apply for a rewarding customer service support ups job with United Parcel Service (UPS). Our company is renowned for excellence in service and innovation, and we’re looking for motivated individuals to join our team.

About UPS

United Parcel Service (UPS) is a global leader in logistics and package delivery, operating in over 220 countries and territories. With a commitment to sustainability, innovation, and a workforce of dedicated professionals, UPS is proud to deliver goods that keep communities connected. Join a company that values your contributions and supports your career growth!

Position Overview

As a Customer Service Support representative, you will be the face of our company, ensuring customers receive the best possible service experience. Your primary responsibilities will include:

• Responding to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Assisting customers with tracking packages, resolving issues, and answering questions regarding services.
• Building and maintaining positive relationships with customers and providing proactive solutions.
• Collaborating with team members and various departments to ensure smooth operations and exceptional service delivery.
• Documenting all customer interactions and feedback accurately in our system for future reference.
• Adhering to company policies and procedures while providing continuous improvements to customer interactions.

Key Responsibilities

The successful candidate will be responsible for the following:

• Managing high volumes of customer calls and inquiries daily, consistently maintaining professional demeanor.
• Identifying customer needs and providing information and solutions that exceed expectations.
• Utilizing tools and technology to track, manage, and resolve customer concerns efficiently.
• Providing feedback to the management team regarding customer patterns and service improvements.
• Maintaining up-to-date knowledge of UPS services, policies, procedures, and promotions.
• Participating in training sessions and team meetings to stay informed on updates and best practices in customer service.

Qualifications

To be successful in this role, you should meet the following qualifications:

• High school diploma or equivalent; a degree in business or a related field is a plus.
• Prior experience in customer service or support is preferred, but not mandatory.
• Excellent communication skills—both verbal and written.
• Ability to handle conflicts and difficult situations with a calm and positive approach.
• Strong problem-solving skills and the ability to think on your feet.
• Proficiency in using computers and various software applications.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

What We Offer

At UPS, we value our employees and are dedicated to supporting them in their careers. Here’s what you can expect:

• Competitive salary with opportunities for overtime and bonuses.
• Comprehensive benefits package including medical, dental, and retirement savings plans.
• Extensive training and career development opportunities.
• Employee discounts on UPS services and products.
• A positive and inclusive work environment where diversity is celebrated.

How to Apply

If you’re ready to elevate your career and contribute to a globally recognized company like UPS, we encourage you to apply today! Please submit your application on this page, including your resume and a cover letter detailing your interest in the customer service support ups job.

Join Us Today!

Be a part of a dedicated team that values integrity, teamwork, and excellence in service. At UPS, your role as a customer service support professional plays a crucial role in maintaining the company’s high standards of service. We look forward to welcoming you aboard!