Join Our Team as a Knack Customer Support Specialist

Are you passionate about providing exceptional customer service? Do you thrive in fast-paced environments and enjoy problem-solving? If so, we have an exciting opportunity for you! We are currently seeking a dedicated Knack Customer Support Specialist to join our dynamic team.

About Us

We are a leading technology company specializing in creating innovative software solutions. Our commitment to delivering outstanding customer experiences has driven our success, and we are looking for individuals who share our dedication to excellence. At our company, we value teamwork, diversity, and personal growth.

Position Overview

The Knack Customer Support Specialist will play a vital role in ensuring our customers receive top-notch support to enhance their experiences with our software. You will serve as the first point of contact for our customers, addressing inquiries, troubleshooting issues, and providing solutions that foster customer satisfaction.

Key Responsibilities

Respond to customer inquiries via email, chat, and phone in a timely, professional manner.
Diagnose and troubleshoot technical issues related to our software products.
Provide customers with clear and concise information about features, functionality, and pricing.
Document and track customer interactions in our support system.
Cooperate with other team members to ensure a seamless support experience.
Gather customer feedback and identify trends to improve product offerings.
Educate customers about updates, new features, and best practices for using our software.
Participate in training sessions to familiarize yourself with new software releases and support protocols.

Qualifications

To be successful in the Knack Customer Support Specialist job, candidates should possess the following qualifications:

Bachelor’s degree in information technology, business administration, or related field preferred.
Minimum of 1-2 years of experience in customer support or technical support roles.
Proficient in using customer support software and CRM tools.
Strong communication skills, both verbal and written, with a keen attention to detail.
Ability to work independently, prioritize tasks, and manage multiple inquiries simultaneously.
Problem-solving mindset, with a desire to go above and beyond for customers.
Familiarity with Knack or similar database tools is a plus.

What We Offer

Joining our team as a Knack Customer Support Specialist comes with numerous benefits, including:

Competitive salary and performance-based bonuses.
Comprehensive benefits package including health, dental, and vision insurance.
Generous paid time off and holidays.
Opportunities for professional development and career advancement.
Collaborative and inclusive work environment.
Flexible work hours and remote work options.

Work Environment

We believe that a positive work environment is essential for productivity and job satisfaction. Our open office layout encourages collaboration, while private spaces are also available for focused work. Regular team bonding activities, training, and workshops are organized to promote a strong sense of community among employees.

How to Apply

If you are interested in joining our team and believe you have the skills and experience we are looking for, we invite you to apply for the Knack Customer Support Specialist job. Please submit your application, including your resume and a cover letter outlining your qualifications and why you would be a perfect fit for this role.

Take the next step in your career by becoming part of our innovative and customer-focused team. We are excited to meet you!